"That some achieve great success, is proof to all that others can achieve it as well."
My clients are from all corners of the globe. Generally, because of the nature of my business, I work with a high concentration of people from corporations, international non-profit organizations, embassies, and academic institutions.
These professionals are expected to adapt quickly to new cultural environments and perform immediately. Oftentimes, just under the surface, they’re struggling with one or more of the following:
- Juggling conflicting personal and professional demands
- Facing uncertainty
- Navigating a foreign language
- Combatting expat fatigue
- Feeling homesick
- Managing frustration
- Adjusting to cultural differences
Their patience is tested. They’re tired and need a little support.
Resilient employees with vast intercultural competencies are the best investment for any international organization. It’s never too late to turn it around.
Here are some case studies that did.
Context: The demands on any leader are significant and unique. Leaders need a chance to drop their guard and reflect on their struggles, review what is working, and find fresh solutions to their toughest challenges.
Timeframe: Every program is tailored based on need.
Solution: Our sessions focus on each client’s most pressing issues. Based on the insight and outcomes of our discussion, practical assignments are applied.
Result: My clients feel understood, safe to share what is really going on, and motivated to experiment with new approaches. Clients report substantial positive changes in their stress levels at home and work. Those who are closest to the client also take notices of important shifts.
Measurable factors can also provide evidence that the executive has changed for the better. One international non-profit organization stated a Director’s employee engagement increased by 18%.
My 1:1 coaching clients report:
- Elevated confidence
- Increased intercultural awareness
- Sharpened focus
- Higher energy
- Gratitude for new strategies to cope with work and personal demands
Context: A global consulting company in Switzerland sought training to help newly-arrived employees adjust quickly to the country. The firm has a continuous influx of temporary foreign workers on rotating, 18-month assignments.
Timeframe: A one-day group training seminar. We paired it with a validated assessment of four key intercultural competencies, and a 1:1 coaching session per individual.
Solution: I designed, developed, and delivered a learning intervention centered around developing intercultural competencies. This monthly interactive training centered around the core concepts of culture and intercultural skill building. Participants were able to incorporate learning into their everyday lives immediately.
Result: The program ran for three consecutive years. It received consistent praise from its participants for the impact it had on their mindset, attitude, and behaviors.
Context: The Global Academy needed an international business module to complement its other leadership and communication curriculum. This prominent organization has a presence in 14 different countries across the Americas, Europe, and Asia. Due to coastal and time constraints, flying their elite group in from seven regions was not feasible. Both group and individual learning were priorities for the project sponsor.
Timeframe: Varied and ongoing.
Solution: A blended learning solution was crafted and implemented. Tactics included a self-guided online tool, systematic learning objectives, and practice of simple-yet-effective techniques to enhance intercultural competencies. The curriculum also provides regular assignments and personalized feedback, as well as 1:1 coaching via phone and email.
Result: Operational for five consecutive years, the program receives raving reviews for its real-world application in its expansive cross-border business. Periodic virtual group workshops serve to articulate outcomes, celebrate successes, and define commitments for the future.
The learning objectives are consistently applied to the participants’ on-the-job challenges. Both the project sponsor and its C-level leadership team report massive benefits from the continued use of key concepts and behaviors.
Context: An International NGO with a strong presence in West Africa wanted support for its office in Burkina Faso. The organization had recently undergone significant changes in its management personnel. As is often the case, this transition sparked challenges. The Director needed to recalibrate the energy in the office, promote positive team behaviors, and align his own managerial style to match the organization’s objectives.
Timeframe: A three day retreat for the leadership team.
Solution: A three-part program was customized and delivered. Based on the NGO’s core values, it identified how to optimize communication for improved overall team performance. Furthermore, it pinpointed specific behaviors that would encourage “living” these values to support the organization’s goals.
Result: Quickly following the training, the Director noted tangible changes within the team. These included the staff taking accountability for their performance and sharing ideas confidently and fearlessly in a group setting. He also reported a drastic reduction in tension and stress in the workplace, and a genuine feeling of “coming together” to achieve common goals.
What Clients Are Saying
“I was surprised by the changes I saw in such a short time. I asked myself, “Why wasn’t I thinking like that before?!”
International Business Manager
"Sundae is the best trainer I have seen in my five years at the company."
Head of Talent Development at world-leading engineering firm
"A key learning I take away is that each of us represents a piece in the entire organization and our work counts in building the organization."